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Privacy policy


One Stop Doctors (OSD) respects the privacy of the individual (both patients and staff).

Any information disclosed to medical, nursing or administrative staff is treated in confidence at all times.

No information will be given to a third party without your permission and OSD complies with the Data Protection Act 1998.

Making an appointment

Your doctor and other healthcare professionals keep records about your health and any treatment and care you receive at OSD. These help ensure that you receive the best possible care from us. They may be written down (hard copy) or held on a computer (electronic).

The records may include:

  • Basic details about you, such as address and next of kin.
  • Contacts we have had with you, such as clinic visits.
  • Details and reports about the treatment and care you need or have received.
  • Results of investigations, such as X-rays and laboratory tests.
  • Relevant information from other healthcare professionals, relatives or those who care for you and know you well.

Your records

How your records are used to help you

Your records are used to guide and administer the care you receive to ensure:

  • Your doctor, nurse or other healthcare professionals have accurate and up to date information to assess your health and decide what care you need when you visit in the future.
  • Full information is available should you see another doctor or specialist at OSD.
  • There is a good basis for assessing the type and quality of care you have received.
  • Any concerns you might have, can be properly investigated.
How your records are used to help us

Your information may also be used to help us to:

  • Review the care we provide to ensure it is of the highest standard.
  • Make sure our services can meet patient needs in the future.
  • Prepare statistics on performance.
  • Audit accounts and services.
  • Investigate adverse incidents or complaints.
  • Allow OSD to invoice insurers or NHS Clinical Commissioning Groups for the care that you have received.

Some of this information will be held centrally but, where this is used for statistical purposes, stringent measures are taken to ensure that individual patients cannot be identified.

Where it is not possible to use anonymised or aggregated information, personally identifiable information may be used for essential purposes and will comply with the Data Protection Act 1998 and all relevant legislation.

How we keep your records confidential

Everyone working at OSD has a legal duty to keep information about you confidential. We will only ever use or pass on information about you if:

  • Others involved in your care have a genuine need for it.
  • There are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.
  • We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified healthcare professional. An example is notifying the government of certain infectious diseases, such as TB and meningitis etc. Another example is if a court order has been issued. We may be required to send a summary of the care that we have provided to your GP and/or the consultant who referred you OSD.

We will not disclose information about your medical care to your family, carers or friends, unless we have your consent to do so. Our guiding principle is that we are holding your records in strict confidence.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

You may reset your cookie acceptance by clicking here: .

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.